In order to stay competitive and prosperous, today's organizations are often forced to make difficult decisions about the ways in which they need to change. Faced with merging, outsourcing, downsizing, upsizing, or rightsizing-most people feel like they're capsizing! To stay afloat and be successful in the ever-changing workplace, employees must be able to adapt to change. Participants will explore their resistance to change, determine where they're likely to get stuck in the change process, and learn ways to transform the fear of change into anticipation and enthusiasm.

To increase participant knowledge on high performing team processes.
To introduce participants with practical tools and/or processes that each may implement with their respective teams.
To increase participant knowledge on methods for improving team effectiveness

WHAT IS BUILDING TRUST?

A lack of trust increases the cost of running your business. When trust is absent: individuals break promises, slowing projects: teams fail to pull together: and improvement initiatives are undermined. The quality of communication in your organization rises and falls with the level of trust that exists between your people. This essential link in the chain - trust - is a responsibility of each and every employee. The link of trust is strengthened when people deliver on promises, respect and value one another, and share a commitment to common goals.

Discover methods for landing on your feet in the face of change. Develop a greater power of recovery, improve self-esteem and restore the ability to move on with excited commitment. This presentation includes Reva's popular book, Bounce Back!

Effective communication strategies are critical for success-reducing confusion, frustration, and erroneous assumptions. Good communication can also build trust and strengthen work relationships. Highlighting various aspects of verbal and non-verbal communication, participants will learn practical skills for increasing their communication clarity and for building mutual understanding with co-workers. We will examine attentive listening, giving and receiving feedback, advocating and inquiry, as well as the skills necessary to conduct effective meetings. Participants will also explore the factors leading to communication breakdown and discover ways to keep workplace communications respectful, open, and productive.

Conflict is a major stressor and a largely unrecognized cost to organizations today. It is estimated that unmanaged employee conflict is responsible for approximately 65% of work performance problems, and nearly 42% of employees' time is spent engaged in conflict or attempting to resolve it. The good news is that most conflicts can be resolved-without yelling, sulking, shutting down, sabotaging, or other inappropriate behaviours. Conflict can be resolved in a sensitive, equitable, and efficient manner, and in ways that actually strengthen working relationships. This workshop is ideal for anyone wanting to learn practical strategies and constructive attitudes for dissolving conflict in interactions and to prevent workplace conflict from erupting in the future. Participants will examine the causes and impact of workplace conflict. We will determine when it's best to confront conflict and when we should avoid it. We will also explore the art of Careful Confrontation®, determine conditions required for "healthy conflict," and identify five different ways to respond to workplace conflict.

Establishing and maintaining healthy workplace boundaries is not about putting up a wall around ourselves. Rather, it's about achieving balance between our needs and those of someone else so we can do our best work. When our needs for respect, time, or space are violated we may feel disrupted, annoyed, threatened, or down right angry. Setting professional workplace boundaries is an investment that prevents many daily stressors allowing us to perform in an effective and efficient manner. In this workshop, we will explore what professional boundaries are, as well as examine the benefits of establishing and maintaining them. Participants will be introduced to a four-step process outlining how to set and maintain respectful workplace boundaries. As we go through the process, we'll determine the specific words that we can use to communicate our boundaries in an assertive, sensitive, and caring manner.

"You can be right, or you can be happy. Choose."

Click Here For Course Testimonials

Jennifer Hough Master Lifestyle Coach & Best Selling Author

In my practice and courses, I notice that most people wait for circumstances to change so that they can be happy. Many of us live under the illusion that we “need to” behave a certain way, accomplish things, or do certain tasks in order to be content. That somehow we will feel complete having done the tasks we feel we “should” do. But we really don’t feel complete – in fact over time, we may end up feeling drained, tired and even resentful. My favourite saying is “the definition of insanity is doing the same thing over and over and expecting a different result”. If the way you are being in life is not working for you now, trying harder at the same methods is simply going to get your more of the same.

It is an illusion that you can make anyone else happy on a meaningful level, because lasting contentment is self-created. Two things happen when you set up relationships where others depend on you for happiness: one is that you sabotage their ability to create happiness powerfully for themselves, and two is you start justifying your very existence based on how others feel. Very dis-empowering stuff for both parties involved.

Some may think “this sounds very selfish”, but I would ask you to consider this,you cannot give away what you do not have. If your commitment is to make a difference in the world (as mine is), then you need to find peace for yourself first so you can give the gift of you.

In the Get Out of Your Own Way Course™, I teach others how to end the self sabotage, deliberately create joy, and allow for the well-being in successful relationships and contributions that deserve to be in their life. Within the realm of what you know, you will continue to get what you’ve got. Is it time for you to transform what’s not working and to un-stick the areas that you have resigned to – and stop trying to do it all by yourself?

"It doesn’t matter where in the organization that you work; treat your area of responsibility as if it were your own business."

• FAST-PACED, FUN, TWO-DAY, EXPERIENTIAL
• AWARD WINNING PROGRAM
• HAS BEEN DELIVERED TO ORGANIZATIONS AROUND THE WORLD AND ALWAYS WITH OUTSTANDING SUCCESS
• IS ALWAYS TAILORED TO SPECIFIC ORGANIZATIONAL NEEDS
• OFFERED WITH A MONEY- BACK GUARANTEE

Training Overview:

• Assess your strengths and weaknesses as a leader.
• Learn how to inspire and motivate others towards a common purpose.
• Acquire skills in building a cohesive and spirited team.
• Put these lessons to use daily.

Acquired Skills:

Leadership Team Relationships Planning Communications

Interpersonal Communications Foster Teamwork/enable teams Negotiation Problem Solving

Presentations Time Management Apply Project management techniques Understanding Diversity (personalities)

Leadership is undoubtedly one of the most studied and analyzed topics relating to human behavior. This Leadeship course features 7 traits that have been found the most common among the successful leaders. Each of these features build on the other - together they form the foundation for improving leadership effectiveness.

Living Example     • Leader     • Coach     • Business Analyzer     • Barrier Buster     • Facilitator     • Customer Advocate

You've been treated unfairly. You've been overlooked. You've been betrayed. You are filled with hurt, anger, frustration, and resentment. You are furious and bitter toward the people who did this to you. More than that, you are angry with yourself for allowing it to happen to you. You berate yourself and vow never to be vulnerable, never to trust, and never to allow anyone to do that to you again. So you build a de-fence of tough skin and distance to protect yourself. But are you really protecting yourself? At some point in our life, each of us have experienced the pain and hurt caused by another person, event, or circumstance. In this workshop, participants will discover the freedom and power of letting go of the past. We will examine what "letting go of hurt" means and who is the real beneficiary when we do. A three-step process along with methods to help us move beyond unresolved hurt and guilt will be presented.

Our emotions can lift us up or bring us down. They can affect our relationships, energy level, productivity, and how we experience our life overall. Unceasing, increasing pressures, common in today's workplace, can lead to a host of unsettling, unproductive emotions. During this workshop, participants will be introduced to a cast of characters and how they manager their emotions. They will identify the traits they can embrace to better help them cope with every day stressors. Strategies and techniques will be presented to help us gain control and manage our emotions, leading us to be calmer, more focused, and ultimately, much happier individuals.

Well-intentioned organizations often attempt to boost employee motivation, and hence productivity, solely with monetary enticement. While appropriate compensation at work is important, by itself it is not a lasting employee motivator. What consistently motivates employees most, is a work environment where people feel valued, respected, and appreciated. The best news is that creating and maintaining this type of motivating workplace doesn't need to cost a cent!

Participants will examine reasons why they may become disillusioned, pessimistic, and unproductive. They will determine how to restore optimism, energy, and loyalty using appropriate motivators. We will focus on how to administer CPR at work-that is, how to Celebrate success, Praise sincerely, and Recognise effort-which can create a sense of renewal and elevate workplace morale. Traditional methods of reward will also be evaluated to determine whether they actually produce the results desired. Participants will discover practical self-motivating techniques as well as simple and effective methods to motivate others.

Risk-taking is now an identified corporate value for proactive companies. Develop a positive attitude toward risk-taking and learn how to use the "Risk Cycle" to make wise choices. Participants will see the relationship of creativity, intuition and risk to innovation and learn how to get personal and corporate support for new ideas. Author of Risk It!, Reva has been leading companies toward new initiatives for years.

There is no doubt that the stress, setbacks, and hassles we face at work are challenging; yet the way we think about those situations will greatly impact the outcome. The reality is, the way we think, whether positive or negative, shapes our daily experiences. Positive, optimistic thinking can make us more resilient, creative, and better equipped to overcome setbacks. People that think positively are also more likely to experience job satisfaction, see the opportunities that lie in a situation, embrace challenges, and take lessons from difficult experiences that will serve them well in the future. In this workshop we will explore the proven notion that "thinking makes it so." We'll examine advantages to thinking positively, and look at common barriers to actually doing it. Participants will also have an opportunity to consider their own negative mental habits that may be holding them back from reaching their full potential. Simple, yet effective ways to build positive attitudes, transform negativity into peak performance, and reduce stress will be presented.

As organizations, their products and services become more complex, there is a greater need for the discipline of Project Management. Based on the PMI® (Project Management Institute's) standards and guidelines, this workshop is an excellent introduction to the art and science of Project Management. Participants will develop an understanding of projects and project management, with a full range of tools, techniques, and processes to assist in managing projects. In the 2 or 3-day workshop format, participants will be given an opportunity to build their skills and knowledge in applying the techniques using a neutral case study. Discussions regarding project management issues, ideas, concerns, and successes are encouraged. Checklists are created during the workshop and templates are provided to assist in skill transfer to the workplace.

Achieving excellence by practicing personal accountability in business and in life™ Click here to view the brochure.

Customer loyalty. It comes from an expectation of superior service. It’s a belief that ever if something goes wrong, you company will do everything possible to make it right and to make sure the customer is happy. Is this the relationship you have with customers?

Service with a Smile creates that level of service, helps eliminate customer defections, and strengthens customer satisfaction and loyalty. The program gives service providers more than a list of do’s and don’ts by providing a toolbox of skills for effectively and efficiently handling all types of customer interactions.

Performance Objectives

Service Plus creates service providers who:

• Think and act consistently to customers by putting them at the heart of you organization.
• Create unprecedented levels of customer satisfaction and loyalty.
• Ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers.

Stress in our lives is in epidemic proportion today, surpassing the common cold as the main reason for short-term absences at work. The impact of stress, as well as the cost of stress to business and our health-care system, is overwhelming. Michael Wilson, former Minister of Finance and Senior Chairman of the Global Business and Economic Roundtable on Addiction and Mental Health, conservatively estimates that stress and mental health problems cost Canada $16 billion annually!

Employees who have been trained to identify and manage their stress are more focused, creative, and productive at work. This workshop examines the impact stress has on our performance, health, behaviour and attitude. Participants will identify what causes them stress at work and discover how to alter, eliminate or cope with it. Participants will walk away with a Personal Action Plan to develop and strengthen their stress resiliency.

How your personal ownership and individual accountability will position you to make a positive difference at home or at the office.
Understanding of the power of Feedback.
Ensure that you continue to deliver positive results.

Whatever countries you will do business with, or have a delegation come, you might want to consult an etiquette expert on that region's customs before they arrive.

In this personalized three-hour program for private corporate groups, Business of Manners tutors your salespeople, account managers and other client-focused representatives in the finer points of dining etiquette as they enjoy a delicious three-course luncheon or dinner with wine.

The lessons are interspersed throughout the courses, giving participants a chance to put their learning into practice immediately and to ask questions as they arise from real-life situations.

In addition to North American etiquette, attention is paid to various other cultures around the globe so that participants can feel confident entertaining clients from a variety of backgrounds.

An etiquette quiz with 30 multiple choice questions is assigned to each participant before the event. The quiz is then marked and handed back in the beginning of the meal, when the answers are reviewed and discussed in light of the new learning.

This is a full day seminar for maximum four people to maintain the intimacy. We learn all aspects of etiquette: How to enter a room with authority; Ways to introduce yourself that will leave a lasting impression; The handshake in Canada and in different parts of the world; How to stand, how to sit elegantly; The professional way to present and receive business cards; Cultural etiquette that can make or break a business deal; How to shine during a business luncheon; How to graciously present or receive an award; How to navigate networking events with confidence and style.

Do networking events, company parties and other get-togethers make you nervous? Relax! This fun presentation will have you circulating through social events with grace and confidence. You will learn the secrets of making a good impression, putting people at ease, and always looking polished.

Topics include: The correct way to hold your drink; How to make proper introductions; When to present—and when not to present—your business card; How to shake hands while juggling food and drink; Tips for making small talk; How to approach a person; How to approach a group of people; How to graciously exit a conversation

Eighty percent of success in the workplace is attributed to Emotional Intelligence (EI). Discover the three EI competencies that are essential for becoming a great leader. Participants learn the importance of these three competencies and why they are the foundation for becoming a great leader. They also walk away with best practices, new strategies and an action plan.

Results: Identify 3 EI competences that are the key building blocks for leadership * Increase self awareness * Improve empathy * Create an action plan

Effective communication skills are key to success in any work environment. Understanding how communication breakdowns occur as well as your communication style increases confidence and productivity.

Results: Increase confidence * Adaptable communication * Improve relationships * Enhance productivity

Eighty percent of success in the workplace is attributed to Emotional Intelligence. Understand what makes up emotional intelligence, why it's important at work and how to improve it in this interactive and dynamic session.

Results: Understand how EQi works and contributes to success * Improve self management * Enhance interpersonal interactions * Recognize the key skills for leadership

Laughter can be a powerful tool in any work environment; it can help us take ourselves lightly but our jobs seriously. Research and applications on effective laughter at work are discussed in this fun and interactive workshop.

Results: Reduces stress* Enhances communication * Improves relationships * Boosts productivity * Sparks creativity

A quick interactive injection of laughter is a perfect addition to any work day, meeting or conference. No yoga mat, downward dog or spandex required.

Results: Reduces stress * Improves morale * Boosts productivity * Sparks creativity

Today it's not enough for only organizational leaders to lead – everyone must be a leader. Each of us must take control, exert our personal power and move past our fears and boundaries in order to manage the workplace's complexity and rapid pace of change. Divided into two key components, Self and Interpersonal management, participant's understand their strengths, and challenges in both areas and develop concrete tools for greater personal leadership.

Results: Greater Awareness of strengths, area for improvement and emotional triggers * Turn conflict into understanding* Improved resilience * Strategies for moving past fears and beyond boundaries

Understanding conflict, how it escalates and various conflict resolution styles are critical for reducing and successfully managing conflict.

Results: Reduce conflict * Identify your natural conflict resolution style * Adapt conflict resolution style to the situation * Improve relationships

Research has demonstrated that high performers have exemplary networking skills and networks that reach outside their group and organization. Learn networking skills and strategies to improve your productivity within your organization.

Results: Increase cooperation & information sharing * Strengthen relationships * Develop networking skills * Understand how to effectively leverage your network

Since eighty percent of workplace success is attributed to Emotional Intelligence, it's important to understand your personal strengths and challenges in EQi. You'll receive one-on-one feedback and coaching on your personalized report in addition to the EQi workshop.

Results: Identify strengths and areas for improving EQi * Recognize customized steps for improving EQi * Identify the key skills for leadership * Create an EQi action plan

Networking is a critical skill for being successful in any work environment. Build confidence, develop skills and practice networking strategies.

Results: Build confidence * Increase opportunities * Refine networking techniques * Develop rapport

Thoughts and words have a huge impact on your actions and those around you. See concrete evidence of how this works and what can be done so your thoughts work with you and not against you.

Results: Increase confidence * Improve emotional control * Enhance co-operation * Boost optimism

Being part of a team, vs. a group, requires an understanding of teamwork fundamentals and critical skills. This combined with hands on practice is the key to becoming a member of a functional team.

Results: Understand the key to successful teamwork * Increase productivity * Enhance co-operation * Improve morale

Your capacity to meet your goals hinges on your ability to inspire, motivate and understand your co-workers, managers, and employees. Learn the tools and strategies to get people on side to help you succeed.

Results: Understand colleagues * Influence others * Develop influencing strategies * Identify statements that lead to greater cooperation

This series is composed of brief sessions, maximum 1.5 hours, once a month to help employees manage their stress levels. These sessions are supported with one-on-one coaching to ensure participants get help with their unique challenges.

• Session 1: Stress Check Understand your current stress level and your unique stressors. Use this new awareness as well as some quick and simple tools to manage stress.
• Session 2: Minimizing the impact of stress: Quick daily practices in 10 minutes or less This session is geared towards understanding the negative impact of stress on our bodies and minds. Quick stress management practices, in 10 minutes or less, are identified and incorporated into an action plan.
• Session 3: Meditation for Non-meditators This session offers hands on information and practice of meditation. It is geared towards anyone who has little time but wants to better manage stress.
• Session 4: Energy booster: Maximizing your energy level during stressful times Understand how stress impacts your energy level and the four sources of energy in your life. Learn a variety of techniques to minimize stress' impact on your energy.
• Session 5: The Lighter side of Stress Learn how levity, laughter and fun can be a huge stress buster yet appropriate for the office.

Concurrent Coaching:
You can choose from 3 levels of coaching:

• Option A - 1 *20 minute one-on-one tele-coaching session for each participant
• Option B - 1 *30 minute one-on-one tele-coaching session for each participant
• Option C - 2 *30 minute one-on-one tele-coaching session for each participant